Join a dynamic team as a Systems Support Engineer, where you'll be the go-to person for IT support. Your expertise in Microsoft 365 and customer service will help ensure client satisfaction and smooth IT operations.
As a Systems Support Engineer at E-Merge IT Recruitment, you'll be an essential part of the team, providing top-notch IT support to clients. Your main responsibility will be to manage and resolve support tickets and service requests efficiently, ensuring that clients receive timely assistance with their IT environments.
You will focus heavily on Microsoft 365 services, troubleshooting issues, and implementing solutions that enhance the overall client experience. Your role will also involve supporting customer satisfaction and retention initiatives, making your contributions vital to the company's success.
This position is ideal for someone with at least five years of experience in a customer-facing IT support role. You should be skilled in troubleshooting and have a strong understanding of Microsoft 365. If you enjoy working in a fast-paced environment and are passionate about helping clients, this role could be a great fit for you.
Key responsibilities include: • Managing and resolving support tickets • Providing assistance with Microsoft 365 services • Enhancing customer satisfaction through effective support
If you are looking to grow your career in IT support and enjoy working with clients, consider applying for this role. Your expertise will help shape the IT support landscape for our clients.
You'll be taken to the original listing on PNet to apply.