As an IT Support Technician at Fair Cape Dairies, you'll be the go-to person for resolving technical issues. This role is perfect for someone who enjoys helping others and has a knack for problem-solving.
Fair Cape Dairies is looking for a dedicated IT Support Technician to join their team in Cape Town. In this role, you will provide hands-on support for workstations and peripherals, ensuring that all technical issues are resolved efficiently. Your day-to-day responsibilities will include troubleshooting hardware and software problems, assisting users with their IT needs, and maintaining a high level of customer service.
You will be responsible for both first-line and second-line support, which means you'll be the first point of contact for users experiencing technical difficulties. Your ability to communicate clearly and effectively will be crucial as you guide users through solutions or escalate issues when necessary.
The ideal candidate for this position is someone who enjoys working in a fast-paced environment and has a passion for technology. You should have a minimum of an NQF 4 qualification, and while IT certifications like CompTIA A+, CompTIA N+, or Microsoft certifications are advantageous, they are not mandatory. A strong desire to learn and grow in the IT field will help you succeed in this role.
Key responsibilities include: • Providing first-line support for IT-related issues • Troubleshooting hardware and software problems • Assisting users with technical inquiries • Maintaining documentation of support requests and resolutions
If you're looking to kickstart your career in IT support and enjoy working in a collaborative environment, this role at Fair Cape Dairies could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.