As an IT Business Support Specialist, you'll be the go-to person for advanced technical assistance. Your role is crucial in ensuring customer satisfaction through effective troubleshooting and support.
The IT Business Support Specialist is essential in providing technical support and ensuring customer satisfaction. Based in Pretoria, this role involves troubleshooting complex customer setups and resolving support requests efficiently. You will work closely with customers and internal teams to deliver high-quality assistance.
In this position, your daily tasks will include: • Supporting advanced customer setups, particularly in networking and routing configurations. • Striving for first-time resolution of support tickets to enhance the customer experience and minimize repeat issues. • Collaborating with team members to share knowledge and improve support processes.
This role is ideal for someone with at least three years of experience in a networking environment. You should possess strong technical skills and be adept at problem-solving. If you enjoy working in a collaborative environment and are passionate about helping customers, this position could be a great fit for you. Your ability to communicate effectively and work under pressure will be key to your success in this role.
You'll be taken to the original listing on PNet to apply.