As a Senior Technical Support Agent, you'll be the go-to person for resolving technical issues for both residential and business clients. This role is perfect for someone who enjoys problem-solving and helping others with technology.
In this role, you'll be part of a dedicated Operations and Technical Support team that aims to provide top-notch assistance to clients. Your main responsibility will be to handle both first-line and second-line technical support queries, ensuring that issues are resolved efficiently and effectively. You'll work closely with clients to understand their problems and guide them through solutions, whether it's troubleshooting software issues or addressing hardware concerns.
Your day-to-day tasks will include: • Responding to technical support requests via phone, email, or chat • Diagnosing and resolving technical issues for residential and business clients • Documenting support interactions and solutions in the ticketing system • Collaborating with other team members to escalate complex issues when necessary
This position is ideal for someone with a strong background in technical support and a passion for helping others. You should have excellent communication skills and be comfortable working in a fast-paced environment. A minimum of three years of experience in a technical support role is required, along with a solid understanding of troubleshooting techniques and customer service principles.
If you thrive in a collaborative and customer-focused atmosphere, this role could be a great fit for you. You'll have the chance to make a real impact on clients' experiences while further developing your technical skills.
You'll be taken to the original listing on CareerJet to apply.