As an IT Engineer at iLaunch, you'll play a crucial role in providing technical support and managing IT infrastructure. This position is ideal for someone with a solid background in IT and a passion for problem-solving.
iLaunch (Pty) Ltd is seeking an IT Engineer to enhance their technical support team. In this role, you will be responsible for addressing level 2-3 technical support queries and managing server and network operations. Your day-to-day tasks will involve monitoring escalated IT issues, ensuring adherence to service level agreements (SLAs), and providing training on various IT applications to team members.
You will need to have a minimum of five years' experience in IT infrastructure, along with at least one year in CRM administration or a similar role. A strong understanding of South African IT legislation and various technologies, including Hyper-Converged technologies, SD-WAN, and VLANs, will be essential for success in this position.
The ideal candidate will be someone who enjoys troubleshooting and has a proactive approach to problem-solving. You should be comfortable working in a professional environment and be ready to contribute to the team's success by ensuring that all IT systems run smoothly and efficiently.
Key responsibilities include: • Monitoring and responding to escalated IT queries • Managing server and network maintenance tasks • Providing training and upskilling on IT applications • Ensuring compliance with SLAs
If you have a solid technical background and are looking to grow your career in IT support, this role at iLaunch could be a great fit for you.
You'll be taken to the original listing on PNet to apply.