Join IGrow Wealth Investments as a Senior Call Centre AI Engineer and leverage your expertise in conversational AI to build innovative customer solutions. This role is perfect for those who thrive in a hands-on environment and have a passion for AI technologies.
IGrow Wealth Investments is looking for a Senior Call Centre AI Engineer to enhance their customer service capabilities through advanced AI technologies. In this role, you will be responsible for designing and deploying AI-driven voice agents and chatbot systems that improve customer interactions and streamline processes. Your work will directly impact the efficiency and effectiveness of the call centre operations.
You will work closely with a team of engineers and product managers to develop solutions that integrate with existing systems like Zoho CRM and utilize technologies such as predictive dialing and SIP telephony. Your day-to-day tasks will include coding in Python, leveraging AI/ML libraries, and ensuring that the AI systems are scalable and effective in real-world applications.
This position is ideal for someone with a strong background in AI engineering, particularly in the context of conversational AI and contact centre technologies. You should have a proven track record of implementing voice AI systems in production environments and be comfortable working with large datasets and complex algorithms.
Key responsibilities include: • Designing and deploying AI voice agents and chatbots • Collaborating with cross-functional teams to integrate AI solutions • Optimizing AI systems for performance and scalability • Staying updated on the latest AI trends and technologies
To succeed in this role, you will need at least 5 years of experience in software or AI engineering, with a focus on conversational AI for at least 2 years. Strong expertise in Python and relevant AI/ML libraries is essential. If you are passionate about building intelligent customer-facing solutions, this role is for you.
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