As an IT Administrator, you'll be the go-to person for tech support in a company focused on innovative water treatment solutions. Your role will involve troubleshooting hardware and software issues while supervising a small team.
In this role as an IT Administrator, you will provide essential Tier 1 and Tier 2 support for both hardware and software issues, ensuring that all systems run smoothly. You will be responsible for troubleshooting connectivity problems and assisting users with their technical needs. Your expertise will help maintain the efficiency of the company's IT infrastructure, which is crucial for their operations in water and wastewater treatment solutions.
You will also supervise the IT Support Technician, managing their tasks and ensuring that they are equipped to handle user requests effectively. This supervisory aspect of the role requires good communication skills and the ability to mentor others. You will be part of a team that values collaboration and innovation, making it a great fit for someone who enjoys working in a dynamic environment.
Key responsibilities include: • Providing technical support to staff and resolving issues in a timely manner. • Overseeing the IT Support Technician and managing their workload. • Maintaining and troubleshooting hardware and software systems. • Ensuring network connectivity and system performance.
The ideal candidate will have at least two years of experience in IT support, with a strong foundation in hardware and software troubleshooting. You should be comfortable working in a fast-paced environment and possess excellent customer service skills. If you are looking for a role that combines technical expertise with team leadership, this position could be a great opportunity for you.
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