As an IT Support Technician at Rhodes University, you'll provide essential hardware support to staff, ensuring their IT needs are met efficiently. This role is ideal for someone with solid technical skills and a passion for helping others.
Rhodes University is looking for an IT Support Technician to join their Information and Technology Services Department. In this role, you will be the go-to person for hardware technical support, assisting university staff with their IT equipment needs. Your responsibilities will include troubleshooting and diagnosing issues with computers, laptops, printers, and other hardware, ensuring that staff can work efficiently without technical interruptions.
You will be expected to respond to user queries in a professional and timely manner, using an electronic ticket tracking system to manage support requests. Collaboration with your team will be crucial, as you will often need to escalate issues that require further attention. A strong background in a Windows user support environment, particularly with Microsoft Office 365 and Google Workspace, is essential for this position.
To qualify, you should have a Grade 12 certificate along with a relevant IT technical qualification, such as an A+ certification, and at least four years of experience in IT support. Experience in a team-oriented environment and a warranty repair certification would be advantageous. This role is not suited for entry-level candidates, as it requires a solid understanding of hardware and software troubleshooting.
If you are passionate about technology and enjoy helping others solve their IT problems, this position could be a great fit for you. The university values diversity and encourages applications from underrepresented groups, making it a welcoming workplace for all. Apply soon, as the closing date is approaching, and the selection process may close early if a high number of applications are received.
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