As an IT Support Engineer at Protea Global BPO, you'll tackle technical challenges and provide top-notch customer service. This role is perfect for someone with a background in managed service providers (MSPs) who enjoys working with diverse IT environments.
Protea Global BPO is seeking an IT Support Engineer to join their team, primarily serving UK-based clients. This role is designed for someone with at least two years of experience in a managed service provider (MSP) or IT service environment. You'll be responsible for managing support tickets and resolving technical issues while ensuring that service level agreements (SLAs) are met.
In your day-to-day work, you'll support a variety of IT systems, including Microsoft 365, Azure, and Windows. Your expertise in IT infrastructure will be crucial as you assist clients with their technical needs. You'll also use ticketing systems and remote support tools to efficiently address and resolve issues.
This position is ideal for someone who enjoys problem-solving and delivering excellent customer service. If you thrive in a fast-paced environment and have a strong technical background, this role could be a great fit for you. Key requirements include a solid understanding of Microsoft 365, Azure, and Windows, along with experience in managing support tickets.
Overall, you'll play a vital role in ensuring that clients receive the support they need to maintain their IT environments effectively. Your ability to communicate clearly and work collaboratively will be essential in this position.
You'll be taken to the original listing on PNet to apply.