As a Senior Support Engineer, you'll play a crucial role in maintaining and restoring services for enterprise-level clients. This position is ideal for someone with strong troubleshooting skills and a collaborative mindset.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. This role is focused on providing advanced operational support for various enterprise data platforms and digital services. You will be working closely with other engineers, including Big Data and MLOps specialists, to ensure that services are restored quickly and efficiently when issues arise.
In this position, your day-to-day responsibilities will include troubleshooting complex issues, collaborating with cross-functional teams, and ensuring that all systems are running smoothly. You will be expected to have a deep understanding of the technologies involved and be able to communicate effectively with both technical and non-technical stakeholders.
Key responsibilities include: • Providing L2/L3 support for enterprise data platforms • Collaborating with engineering teams to resolve issues • Monitoring system performance and implementing improvements • Documenting processes and solutions for future reference
This role is best suited for someone with at least five years of experience in IT support, particularly in a senior capacity. You should be comfortable working under pressure and have a strong problem-solving mindset. If you thrive in a dynamic and tech-focused environment, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.