As a Senior Call Centre AI Engineer, you'll be at the forefront of integrating AI into call centre operations. Your expertise in Python and machine learning will help build systems that enhance customer interactions through automated insights.
In this role, you'll design and implement event-driven architectures that facilitate real-time data exchange between AI systems and operational platforms. Your main responsibility will be to develop automated call transcription and analysis pipelines using Python and PostgreSQL, ensuring that insights are extracted from every customer interaction.
You will work closely with a team of engineers and data scientists, leveraging your deep expertise in Python and various AI/ML libraries such as LangChain, LlamaIndex, and Hugging Face. Your contributions will directly impact the efficiency and effectiveness of call centre operations, making customer interactions smoother and more insightful.
This position is ideal for someone with a strong background in machine learning and a passion for applying AI technologies in practical settings. Key requirements include extensive experience with Python and familiarity with voice AI technologies. If you thrive in a dynamic environment and enjoy tackling complex challenges, this role could be a great fit for you.
Overall, you'll play a crucial role in enhancing the capabilities of call centres through innovative AI solutions, making your work both impactful and rewarding.
You'll be taken to the original listing on PNet to apply.