As an Intermediate Microsoft Support Engineer, you'll tackle complex technical issues and provide top-notch support for Microsoft services. This role is perfect for someone who enjoys problem-solving and has a solid understanding of cloud technologies.
In this role, you will provide first- and second-line technical support in a managed services environment, primarily focusing on Microsoft 365 and Azure. Your day-to-day tasks will involve resolving complex technical issues, managing escalations, and ensuring that end-users receive the best possible support. You'll also be responsible for cloud and endpoint administration, making sure that all systems run smoothly and securely.
You will work closely with other team members to contribute to service improvement initiatives, ensuring that the support provided meets high standards of customer service and compliance with security protocols. This position requires a proactive approach to problem-solving and a willingness to learn about new technologies as they emerge.
The ideal candidate for this role should have at least two years of experience in a similar position, with a strong understanding of Microsoft 365, Azure, and networking. Familiarity with cybersecurity and endpoint security will be beneficial, as these areas are increasingly important in today's tech landscape.
If you enjoy working in a collaborative environment and have a passion for helping others resolve their technical issues, this role could be a great fit for you. Your ability to communicate effectively and manage multiple tasks will be key to your success in this position.
You'll be taken to the original listing on PNet to apply.