As an IT Support Specialist at The Legends Agency, you'll be part of a dedicated team providing essential IT support services. Your role will focus on helping users navigate Google Workspace and Microsoft 365, ensuring they have a seamless experience.
The Legends Agency is a cybersecurity managed services provider that prioritizes delivering secure and reliable IT support to its clients. As an IT Support Specialist, you will be responsible for providing remote support to users, primarily within Google Workspace and Microsoft 365 environments. Your role will involve troubleshooting issues, ensuring that users can effectively utilize these platforms while adhering to service level agreements (SLAs).
In your day-to-day work, you will handle Level 1 and Level 2 support requests, which may include resolving technical issues, managing user accounts, and assisting with mobile device management. You will also play a key role in identity and access management, ensuring that users have the appropriate access to the tools they need.
This position is ideal for someone with at least three years of experience in IT support or a managed services environment. You should be comfortable working in a fast-paced setting and have a strong understanding of the tools and technologies used in remote IT support.
Key responsibilities include: • Providing Level 1 and Level 2 IT support remotely • Assisting users with Google Workspace and Microsoft 365 • Managing user accounts and access • Ensuring compliance with SLAs
If you are looking to grow your career in IT support within a cybersecurity-focused company, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.