As the Group Head of IT Operations and Infrastructure, you'll ensure top-notch IT support across all regions. This role is perfect for someone with strong leadership skills and a passion for improving service delivery.
In this role, you will lead the IT Operations and Infrastructure team, ensuring that IT service desk support meets high standards across all regions. Your focus will be on delivering both qualitative and quantitative metrics to assess IT service performance, helping to identify areas for improvement and ensuring that issues are resolved efficiently.
You will be responsible for managing a team of IT support professionals, providing guidance and support to enhance their skills and performance. Your day-to-day tasks will include overseeing service delivery, implementing best practices, and ensuring that customer service remains a top priority. You will also collaborate with other departments to align IT services with business needs.
This position suits someone with extensive experience in IT service management and a proven track record in leadership. Strong communication and problem-solving skills are essential, as you will be interacting with various stakeholders and addressing complex IT issues. A background in ITIL or similar frameworks will be beneficial.
Key responsibilities include: • Leading the IT support team to deliver exceptional service • Monitoring and reporting on IT service performance metrics • Developing strategies to improve service delivery • Collaborating with other departments to ensure alignment of IT services
If you are passionate about IT operations and have the experience to lead a team effectively, this role could be a great fit for you.
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