Optim-G is looking for experienced IT Helpdesk Engineers to join their teams in Cape Town. If you have a solid background in technical support and enjoy helping users, this could be a great fit for you.
Optim-G is an IT infrastructure company based in Cape Town, seeking two Helpdesk Engineers to enhance their support teams. The company values a collaborative environment where team members assist each other in resolving technical issues and providing excellent user support. The role is ideal for individuals who thrive in a fast-paced setting and enjoy problem-solving.
As a Helpdesk Engineer, your day-to-day responsibilities will include providing technical support to users, troubleshooting issues related to Microsoft 365 applications such as Outlook, Teams, and OneDrive, and managing user accounts through Active Directory and Microsoft Exchange. You will be the first point of contact for users experiencing technical difficulties, so strong communication skills and a customer-oriented approach are essential.
Key responsibilities include: • Assisting users with technical issues and inquiries • Troubleshooting and resolving problems related to Microsoft 365 • Managing user accounts and permissions in Active Directory • Supporting Microsoft Exchange administration
To succeed in this role, you should have at least three years of relevant experience in IT Helpdesk or Technical Support, along with a relevant IT degree, diploma, or certifications. A strong understanding of Microsoft products and a passion for helping others will make you a valuable addition to the Optim-G team.
You'll be taken to the original listing on PNet to apply.