Join a forward-thinking team as a Senior AI Engineer, where you'll design and deploy intelligent voice agents. This role is ideal for someone eager to see their AI innovations in action within real customer interactions.
In this role, you'll be responsible for designing and deploying intelligent voice agents and virtual assistants that enhance customer interactions. Your work will directly impact the efficiency and effectiveness of AI-powered call centres, making it a vital position within the company.
You will collaborate with other engineers and stakeholders to integrate AI solutions with existing CRM and call centre platforms. This means understanding both the technical aspects of AI and the operational needs of customer service environments. Your day-to-day tasks will involve coding, testing, and refining AI systems to ensure they perform well in real-world scenarios.
This position is best suited for someone with a strong background in machine learning and AI system design, particularly in voice technology. You should have at least five years of experience in the field, with a proven track record of deploying AI solutions at scale.
Key responsibilities include: • Designing AI systems for voice interactions • Integrating AI with CRM and call centre platforms • Testing and optimizing AI performance in production environments • Collaborating with cross-functional teams to ensure seamless implementation
If you're passionate about AI and want to see your work make a tangible difference in customer service, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.