As a Junior Desktop Support Technician, you'll provide essential IT support to ensure smooth operations at Denel Aeronautics. This role is perfect for someone who enjoys solving technical issues and helping others.
Denel Aeronautics is looking for a Junior Desktop Support Technician to join their team at the Kempton Park Campus. In this role, you will provide second-line support and maintenance for desktop systems, ensuring that users have the tools they need to perform their jobs effectively. Your main focus will be on delivering quality desktop support and maintaining client satisfaction by meeting service level agreement (SLA) targets.
Your daily tasks will include managing and supporting the Training Learning Management System (LMS) Exam System, as well as liaising with third-party support and vendors for PC or tablet equipment when necessary. You will be expected to troubleshoot issues, provide solutions, and ensure that all systems are running smoothly.
This position is ideal for someone with at least two years of experience in supporting Microsoft and tablet operating systems. Strong customer service skills and a knack for problem-solving are essential. You will thrive in this role if you enjoy helping others and can work well under pressure.
Key responsibilities include: • Providing second-line support for desktop systems • Managing the Training LMS Exam System • Liaising with third-party vendors • Ensuring client satisfaction by meeting SLA targets
If you are passionate about IT support and eager to contribute to a professional environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.