Join IGrow Wealth Investments as a Senior Call Centre AI Engineer and help shape the future of customer interactions. You'll leverage your expertise in AI and software engineering to create intelligent solutions that enhance customer experiences.
IGrow Wealth Investments is a leading investment company in South Africa, and they are looking for a Senior Call Centre AI Engineer to join their team in Durbanville, Cape Town. This role is ideal for someone who is passionate about conversational AI and has a strong background in software engineering. You will be working on cutting-edge technologies to enhance customer interactions through AI voice agents and chatbots.
In your day-to-day work, you will design and deploy voice AI systems and chatbot solutions that operate at scale. Your responsibilities will include collaborating with cross-functional teams to integrate AI technologies into existing systems and ensuring that the solutions meet the needs of the business and its customers. You will also be expected to stay updated on the latest advancements in AI and machine learning to continuously improve the systems you develop.
Key requirements for this role include a minimum of 5 years of experience in software or AI engineering, with at least 2 years focused specifically on conversational AI or contact centre technology. You should have a proven track record of deploying AI solutions in production environments and deep expertise in Python and relevant AI/ML libraries. Familiarity with tools like 3CX, SIP telephony, and Zoho CRM will be advantageous.
This position suits individuals who thrive in a fast-paced environment and are eager to contribute to innovative projects. If you are looking to make a significant impact in the field of AI and customer service, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.