As an IT Support Specialist at The Legends Agency, you'll provide essential remote support to users in Google Workspace and Microsoft 365 environments. This role is perfect for someone with a solid background in IT support looking to work in a dynamic managed services environment.
The Legends Agency is dedicated to providing secure and reliable IT support services through its Leo Cyb cybersecurity MSSP platform. As an IT Support Specialist, your primary responsibility will be to assist users with Level 1 and Level 2 support in a managed services setting. You'll be part of a team that ensures clients receive top-notch service while adhering to service level agreements (SLAs). This role is remote, allowing you to work from anywhere in South Africa.
In your daily tasks, you will support users across Google Workspace and Microsoft 365, helping them resolve technical issues and ensuring they have a seamless experience. Your role will involve managing user identities, administering collaboration platforms, and overseeing mobile device management. You'll need to be proactive in troubleshooting and providing solutions to enhance user satisfaction.
This position is ideal for someone with at least three years of experience in IT support or a service desk role. Strong customer service skills are essential, as you'll be interacting with clients regularly. Familiarity with cybersecurity concepts and remote support tools will be beneficial, but the key requirement is your ability to communicate effectively and solve problems efficiently.
If you're looking to grow your career in a supportive environment that values quality service and cybersecurity, this role could be a great fit for you. Join The Legends Agency and be part of a team that is committed to delivering exceptional IT support.
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