As a First Line IT Support Engineer, you'll be the first point of contact for clients needing technical assistance. This role is perfect for someone who enjoys solving problems and helping others.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will provide essential technical support to clients, ensuring their issues are resolved quickly and efficiently. Your day-to-day tasks will involve answering support queries, troubleshooting problems, and guiding clients through technical issues. This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology.
Your responsibilities will include: • Responding to client inquiries via phone, email, or chat • Diagnosing and resolving technical issues • Documenting support interactions and solutions • Escalating complex problems to higher-level support when necessary
To succeed in this role, you should have strong customer service skills and a basic understanding of IT systems. Experience in troubleshooting and providing technical support is essential. While prior experience is beneficial, this position is entry-level friendly, making it a great opportunity for recent graduates or those looking to start their career in IT support. If you are a problem solver who enjoys helping others, this role could be a perfect fit for you.
You'll be taken to the original listing on CareerJet to apply.