As an AWS Contact Center AI Engineer, you'll create innovative customer service solutions using AWS technologies. This role is perfect for those who enjoy blending AI with customer engagement strategies.
In this role, you'll be responsible for designing and implementing intelligent customer service experiences using AWS technologies, particularly Amazon Connect and various AI services. Your day-to-day tasks will involve collaborating with business stakeholders, AI engineers, and customer experience teams to create scalable solutions that enhance customer engagement and automate support processes.
You will build conversational AI experiences using Amazon Lex, enabling voice and chat interactions that improve customer service. Additionally, you'll leverage Amazon Bedrock to develop Generative AI-powered virtual assistants and agent-assist capabilities. This position requires a strong understanding of AWS tools and a passion for creating efficient, AI-driven customer service solutions.
The ideal candidate should have experience in developing conversational AI and building applications with Generative AI. You will work closely with cross-functional teams, so strong collaboration skills are essential. This role suits individuals who are innovative, enjoy problem-solving, and are eager to push the boundaries of technology in customer service.
Key requirements include proficiency in Amazon Connect, Amazon Lex, and AWS AI services. Familiarity with customer experience design and data analysis will be beneficial. If you are looking to make a significant impact in the field of AI-driven customer service, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.