As a Senior IT Technician at Datafin, you'll provide advanced support for various technical issues. This role is ideal for someone with strong troubleshooting skills and a passion for solving complex problems.
Datafin is looking for a Senior IT Technician to join their team in Cape Town. In this role, you'll be responsible for providing advanced technical support for hardware, software, and network-related issues. Your main goal will be to ensure that all support tickets are resolved within a 48-hour turnaround time, which requires a strong ability to troubleshoot and perform root cause analysis on various technical problems.
Your day-to-day responsibilities will include managing support tickets, diagnosing issues, and implementing solutions. You'll work closely with other team members to ensure that all technical challenges are addressed efficiently. This role suits someone who enjoys problem-solving and has a solid background in IT support, particularly in a fast-paced environment.
Key requirements for this position include a minimum of five years of experience in IT support, with a strong emphasis on troubleshooting and technical analysis. You'll need to be comfortable working with both hardware and software issues, as well as network-related challenges. If you have a passion for technology and a commitment to providing excellent support, this could be the perfect opportunity for you.
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