Server Engineer (L2)

At NTT Data, the Server Engineer (L2) plays a crucial role in maintaining server operations and ensuring that incidents are resolved efficiently. This position is part of a dynamic team that prioritizes customer satisfaction and adherence to service level agreements (SLAs). You will be responsible for handling medium-level incidents and requests, providing second-line support to ensure smooth server functionality.

Your daily tasks will include troubleshooting server issues, managing incidents, and collaborating with other IT teams to resolve complex problems. You will also engage with customers to understand their needs and provide timely updates on incident status. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality support.

The ideal candidate for this position has a solid background in IT support, with at least two years of experience in a similar role. You should possess strong incident management skills and be comfortable working in a fast-paced environment. Familiarity with server maintenance and customer service principles is essential, while knowledge of networking and cloud services would be advantageous.

If you thrive in a collaborative environment and are passionate about technology, this role is a great fit for you. NTT Data values diversity and inclusion, making it a supportive workplace where you can grow and develop your career.