This is a fantastic opportunity for recent graduates or those looking to start their career in IT. As a Tier 1 IT Support Agent, you'll gain hands-on experience while helping users with their technical issues.
Katope ITM (Pty) Ltd is looking for a motivated Tier 1 IT Support Agent to join their team in Midrand. This role is perfect for someone eager to gain practical experience in IT support. You will be the first point of contact for users experiencing technical issues, providing assistance with laptops, software, and networking problems. Your day-to-day tasks will involve troubleshooting, resolving issues, and maintaining accurate records of support activities.
In this position, you will support users by addressing their laptop and computer-related issues. A basic understanding of IT support, hardware, software, and networking is essential. While previous experience in IT support or a service desk role is beneficial, it is not mandatory. You should be comfortable using various computer systems and have a genuine interest in IT.
To qualify for this role, you should have an IT qualification at the certificate or diploma level, either completed or in progress. Exposure to software development or technical support will be advantageous. This internship lasts for six months, with the potential for a permanent position based on performance.
This role is ideal for recent graduates or individuals looking to kickstart their careers in IT. If you are reliable, motivated, and eager to learn, this opportunity could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.