Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role is ideal for those with a strong background in providing technical support in high-volume environments.
Active Recruit is a recruitment firm based in Cape Town that specializes in connecting skilled professionals with opportunities in IT and support services. They are currently seeking experienced Desktop Support Engineers who can provide first and second-line technical support to end-users. This role is crucial for ensuring that employees have the necessary tools and support to perform their jobs effectively.
In this position, you will be responsible for troubleshooting and resolving issues related to desktops and laptops. You will interact directly with users, so strong customer service skills are essential. Your day-to-day tasks will include diagnosing hardware and software problems, providing solutions, and ensuring that systems are running smoothly.
The ideal candidate will have at least two years of dedicated Desktop Support experience, particularly in a BPO or managed services environment. You should be comfortable working in a fast-paced setting and be able to handle multiple requests efficiently. Familiarity with ITIL practices and a background in technical support will be advantageous.
Key responsibilities include: • Providing technical support to end-users • Troubleshooting hardware and software issues • Maintaining documentation of support requests and resolutions • Collaborating with other IT staff to improve service delivery
This role is perfect for someone who thrives in a busy environment and enjoys helping others solve their technical problems. If you have the required experience and are ready to take on new challenges, consider applying to join Active Recruit's dynamic team.
You'll be taken to the original listing on PNet to apply.