As an IT Support Officer at Merchant West, you'll ensure that all technology systems run smoothly. This role is perfect for someone with a solid background in IT support and a knack for problem-solving.
Merchant West is looking for an IT Support Officer to join their team in Cape Town. In this role, you will be responsible for maintaining and supporting the IT systems, hardware, and software that keep the company running smoothly. Your work will ensure that all technology resources are reliable, secure, and meet the organization's standards.
On a day-to-day basis, you will engage in various tasks including troubleshooting technical issues, installing and configuring hardware and software, and providing user support. You will also play a role in deploying new systems and managing technology upgrades. Your ability to operate within established IT support processes and governance frameworks will be crucial in maintaining system stability and supporting compliance requirements.
This position is ideal for someone with 2 to 4 years of experience in IT support or helpdesk environments, particularly within financial services. You should have strong technical skills and a proactive approach to problem-solving. The role suits individuals who are detail-oriented and enjoy working in a structured environment while supporting users and ensuring smooth IT operations.
Key responsibilities include: • Providing technical support and troubleshooting for IT issues • Installing, configuring, and maintaining IT hardware and software • Supporting the deployment of new systems and technology upgrades • Ensuring compliance with IT governance and audit requirements
If you are looking to further your career in IT support and thrive in a professional setting, this role at Merchant West could be a great fit for you.
You'll be taken to the original listing on PNet to apply.