As a Senior Application Support Engineer, you'll play a crucial role in maintaining and improving the support systems for a data collaboration platform. This position requires strong communication skills and a proactive approach to client support.
In this role, you will be part of a team that supports a privacy-preserving data collaboration platform used by various industries, including financial services and retail. Your main responsibility will be to manage and enhance the installation documentation and support knowledge base, ensuring they are reliable resources for IT administrators. This means you will need to write clear and professional documentation that users can trust and follow.
You will also be responsible for providing escalation support for client incidents that occur outside of standard business hours in South Africa. Given the company's international client base, this may involve working with clients from the UK, US, UAE, and Brazil. Your ability to communicate effectively, both in writing and verbally, will be essential in this role.
A basic understanding of SQL will be beneficial, as you will handle tickets related to data-layer issues. This position is suited for someone who is proactive, detail-oriented, and enjoys problem-solving in a fast-paced environment. If you have a passion for supporting clients and ensuring their needs are met, this could be the perfect opportunity for you.
Overall, this role requires a senior-level professional who can balance technical skills with excellent communication abilities. You will be a key player in maintaining the trust and satisfaction of clients while contributing to the continuous improvement of support processes.
You'll be taken to the original listing on PNet to apply.