A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. This role focuses on providing advanced technical support for various data platforms and services, making it ideal for someone with extensive IT support experience.
As a Senior Support Engineer at A1L Digital, you'll be part of a dedicated team providing advanced operational support in the telecommunications sector. Your main responsibility will be to manage L2 and L3 technical support incidents across various enterprise data platforms, APIs, and analytics systems. This role is crucial for ensuring that digital services run smoothly and efficiently.
In your day-to-day work, you will handle incident management, ensuring that issues are resolved quickly and effectively. You'll also support operational readiness by validating releases and performing production deployment checks. Your contributions will help improve monitoring and alerting processes, which are vital for maintaining system performance.
This position is best suited for someone with at least five years of experience in IT support or technical operations, particularly in environments that require a deep understanding of data platforms and APIs. Strong problem-solving skills and a proactive approach to incident management are essential.
Key responsibilities include: • Providing L2 and L3 technical support for incidents across data platforms, APIs, applications, and analytics services. • Supporting operational readiness, including release validation and production deployment checks. • Contributing to the continuous improvement of monitoring, alerting, and support processes.
If you are looking for a challenging role that allows you to leverage your technical expertise and contribute to a dynamic team, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.