As a First Line IT Support Engineer, you'll be the first point of contact for users needing technical assistance. This role is perfect for someone who enjoys problem-solving and helping others with their tech issues.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will be responsible for providing technical support to users, ensuring that their IT issues are resolved quickly and effectively. You will work closely with other team members to maintain smooth operations and enhance user experience. This position is ideal for someone who is passionate about technology and enjoys helping others solve their tech problems.
Your daily tasks will include responding to support requests, troubleshooting hardware and software issues, and guiding users through technical challenges. You will also document issues and resolutions to help improve the support process. Strong communication skills are essential, as you will be interacting with users who may not be tech-savvy.
Key responsibilities include: • Providing first-line support for IT-related issues • Troubleshooting and resolving technical problems • Documenting support requests and solutions • Collaborating with team members to improve service delivery
To succeed in this role, you should have a basic understanding of IT systems and excellent customer service skills. Previous experience in a support role is a plus, but not mandatory. If you are eager to learn and grow in the IT field, this position offers a great opportunity to kickstart your career.
You'll be taken to the original listing on CareerJet to apply.