As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for users needing technical assistance. This role is perfect for those who enjoy solving problems and helping others with their tech issues.
In this role, you'll provide essential support to users experiencing technical issues with their desktop systems. Your day-to-day tasks will involve troubleshooting a variety of problems, from software glitches to hardware malfunctions. You'll also assist users with mobile devices and ensure they have the tools they need to work effectively.
You'll be responsible for diagnosing issues and providing solutions, while also documenting your findings. If you encounter more complex problems, you'll escalate them to the appropriate engineers, ensuring that all necessary information is included for a smooth handover.
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. Strong communication skills are essential, as you'll be interacting with users who may not be tech-savvy. A willingness to learn and adapt is also important, as technology is always evolving.
Key responsibilities include: • Providing first-line support for desktop and mobile devices • Troubleshooting hardware and software issues • Escalating complex problems to senior engineers • Documenting support requests and resolutions
If you're looking to kickstart your career in IT support, this role offers a great opportunity to develop your skills and grow within a supportive team.
You'll be taken to the original listing on CareerJet to apply.