As an IT Helpdesk Technician, you'll be the first point of contact for internal IT support. This role is ideal for someone who enjoys problem-solving and helping others with their tech issues.
The IT Helpdesk Technician will play a crucial role in providing first-line support to internal clients at a financial services provider in Gqeberha. Your main responsibility will be to handle incoming IT support tickets, ensuring that issues are logged, resolved, or escalated as necessary. You'll be the go-to person for troubleshooting and guiding users through basic tech problems, which will help reduce the number of repetitive support requests.
In addition to ticket management, you'll maintain operational spreadsheets and assist with IT procurement processes. Your knowledge of Microsoft 365, Exchange, and basic server support will be essential in this role. You'll also support user rights and email management, ensuring that all internal systems run smoothly.
This position is well-suited for someone who enjoys working in a collaborative environment and has a knack for helping others with technology. If you have experience in desktop support within a Windows corporate network and are eager to learn more about IT systems, this could be the perfect opportunity for you.
Key responsibilities include: • Acting as the primary contact for IT support tickets • Logging, resolving, and escalating issues as needed • Training end-users on basic troubleshooting • Supporting Microsoft 365 and other IT systems
To succeed in this role, you should have a solid understanding of desktop and basic server support, along with strong troubleshooting skills. A proactive attitude and a willingness to assist others will help you thrive in this position.
You'll be taken to the original listing on PNet to apply.