As a 1st Line Application Support Analyst, you'll be the first point of contact for application issues. Your role will involve troubleshooting and resolving problems using SQL, making it ideal for those who enjoy problem-solving and working with data.
DeARX Services is looking for a 1st Line Application Support Analyst to join their team in Johannesburg. In this role, you will provide essential first-line support for application and data-related issues. Your main responsibility will be to investigate, diagnose, and resolve incidents, ensuring that both internal and external users receive timely assistance. This position is perfect for someone who enjoys working with data and has a knack for troubleshooting.
On a daily basis, you will use SQL to interrogate databases and validate data, helping to identify root causes of issues. You will communicate clearly with users throughout the support process, ensuring they are informed and updated. If you encounter complex technical problems, you will escalate these to second-line support or development teams, ensuring that all issues are addressed effectively.
This role is primarily focused on application support rather than software development, making it suitable for those who prefer a hands-on troubleshooting environment. Key requirements include a strong understanding of SQL and experience in application support. Additionally, good communication skills and a willingness to contribute to process improvements will be beneficial in this role. If you are eager to learn and grow in a supportive team, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.