As a Senior Support Engineer, you'll play a crucial role in ensuring the smooth operation of advanced data platforms and services. This position is ideal for someone with strong troubleshooting skills and a background in IT support.
A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. In this role, you will provide advanced operational support for various enterprise data platforms, APIs, and analytics systems. Your main responsibility will be to quickly restore services when issues arise, ensuring minimal disruption to operations.
You will work closely with MLOps Engineers and other technical teams to troubleshoot and resolve complex problems. This position requires a solid understanding of IT support at both L2 and L3 levels, as well as experience in handling enterprise-level systems. Your day-to-day tasks will involve monitoring systems, diagnosing issues, and implementing solutions effectively.
The ideal candidate for this role is someone with at least five years of experience in IT support, particularly in environments that involve data platforms and APIs. Strong analytical skills and the ability to work collaboratively with different teams are essential. If you thrive in a fast-paced environment and enjoy solving technical challenges, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.