Join Protea Global BPO as an IT Support Engineer and help clients solve technical issues. This role is perfect for someone who thrives in a fast-paced environment and enjoys providing top-notch customer service.
As an IT Support Engineer at Protea Global BPO, you will be part of a dedicated team supporting a UK-based client. Your main responsibility will be to manage support tickets and resolve technical issues efficiently, ensuring that all problems are addressed within the agreed service level agreements (SLAs). You will work with a variety of IT environments, making your role both challenging and rewarding.
In this position, you will support technologies such as Microsoft 365, Azure, and Windows, along with various client infrastructures. Your strong technical knowledge will be crucial in diagnosing and fixing issues, while your experience with ticketing systems and remote support tools will help streamline the support process.
This role is ideal for someone with at least two years of experience in a Managed Service Provider (MSP) or IT Service Provider setting. If you enjoy solving problems and delivering excellent customer service, you will find this position fulfilling. The role suits individuals who are proactive, detail-oriented, and able to work under pressure.
Key responsibilities include: • Managing support tickets and resolving issues within SLAs • Providing support for Microsoft 365, Azure, and Windows environments • Utilizing ticketing systems and remote support tools effectively
To succeed in this role, you should have a strong foundation in IT infrastructure and a passion for helping others. If you are looking for a mid-level position where you can grow your skills and make a difference, this could be the perfect opportunity for you.
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