As a First Line IT Support Engineer, you'll be the first point of contact for users needing technical assistance. This role is perfect for those who enjoy problem-solving and helping others with their tech issues.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you'll provide essential support to users experiencing technical issues. Your day-to-day tasks will involve troubleshooting hardware and software problems, ensuring that users can effectively use their technology without interruptions. You'll be working in a dynamic help desk environment, where quick thinking and effective communication are key.
Your responsibilities will include: • Responding to user inquiries via phone, email, or chat • Diagnosing and resolving technical issues related to hardware and software • Escalating complex problems to higher-level support when necessary • Documenting issues and solutions in the support ticketing system
This position is ideal for individuals who have a passion for technology and enjoy helping others. Strong troubleshooting skills and a customer service mindset are essential for success. While experience in network operations or help desk environments is a plus, it is not mandatory. If you're eager to learn and grow in the IT field, this role offers a great starting point for your career.
You'll be taken to the original listing on CareerJet to apply.