Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role focuses on providing technical support in a fast-paced environment, making it ideal for those with a strong background in desktop support.
Active Recruit is a recruitment agency based in Cape Town, specializing in connecting skilled professionals with opportunities in IT and support services. They are currently seeking experienced Desktop Support Engineers who can thrive in a high-volume support environment. This role is crucial for ensuring that end-users receive timely and effective technical assistance.
As a Desktop Support Engineer, you will be responsible for providing first and second-line support to users dealing with desktop and laptop issues. Your day-to-day tasks will include troubleshooting hardware and software problems, assisting with installations, and ensuring that all support requests are handled efficiently. You will work closely with other IT professionals to resolve issues and improve the overall user experience.
This position is best suited for individuals with a solid background in desktop support, particularly those who have worked in BPO or managed services environments. Candidates should have at least two years of relevant experience and a strong commitment to customer service. The ability to communicate effectively and work under pressure is essential.
Key responsibilities include: • Providing technical support to end-users • Troubleshooting and resolving hardware and software issues • Assisting with installations and configurations • Documenting support requests and solutions
If you have a passion for helping others and a strong technical background in desktop support, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.