As a Customer Insights & Loyalty Analyst, you'll dive into customer data to enhance the Rewards programme. Your insights will help shape strategies that improve customer engagement and loyalty.
Cape Union Mart is looking for a Customer Insights & Loyalty Analyst to join their team in Cape Town. In this role, you will support the Rewards programme by analyzing customer data from various sources. Your insights will play a key role in understanding customer behavior and preferences, which will help the company enhance its loyalty offerings.
Your day-to-day responsibilities will include developing and maintaining dashboards using Power BI and SQL. You will be responsible for visualizing data and reporting findings to help the marketing team make informed decisions. This role is ideal for someone who enjoys working with data and has a passion for improving customer experiences.
Key responsibilities include: • Analyzing customer data to identify trends and insights • Creating and maintaining dashboards for visual reporting • Collaborating with marketing teams to implement data-driven strategies
This position suits individuals who are detail-oriented and have a strong analytical mindset. Familiarity with SQL and Power BI is essential, while experience with Oracle Retail Insights and data visualization techniques would be advantageous. If you are eager to contribute to customer loyalty initiatives and enjoy working in a collaborative environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.