As an L3 Support Engineer, you'll be the go-to person for resolving complex customer issues. Your expertise in networking and Microsoft 365 will be crucial in providing top-notch support.
As an L3 Support Engineer at Flink Recruit, you'll play a vital role in providing remote support to customers. You'll handle escalated issues from 1st and 2nd Line Engineers, ensuring that complex problems are resolved efficiently. Your day-to-day tasks will involve working with Microsoft 365, networking protocols, and various network devices to maintain and troubleshoot infrastructure issues.
In this role, you'll be expected to have a solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VLAN, and VPN systems. You'll be responsible for managing complex networks and ensuring that customer issues are addressed promptly. Your ability to communicate effectively and provide excellent customer service will be essential in this position.
This role is ideal for someone with a strong technical background in IT support and networking. If you enjoy solving problems and working in a dynamic environment, this could be the perfect fit for you. Key requirements include a deep knowledge of networking and experience with Microsoft 365, as well as the ability to work collaboratively with a team.
Overall, this position offers a chance to enhance your skills while contributing to a professional team dedicated to delivering high-quality support to customers.
You'll be taken to the original listing on PNet to apply.