This role is perfect for experienced IT support professionals who excel in complex environments. You'll be responsible for managing escalations and improving infrastructure in a fast-paced setting.
As a Senior Helpdesk / IT Operations Engineer at Network IT, you'll play a crucial role in maintaining and improving IT operations. Your day-to-day responsibilities will involve troubleshooting and supporting hybrid network environments, ensuring that systems run smoothly and efficiently. You'll act as a senior escalation point, guiding your team through complex technical challenges and providing clear direction during outages.
In this role, you will be expected to take ownership of escalations and drive automation initiatives to enhance infrastructure performance. Your experience in IT Operations or Support will be invaluable as you work to ensure the reliability and security of systems and services. You will also be involved in incident response, helping to mitigate issues and restore services promptly.
This position is ideal for someone with a strong background in IT support, particularly in complex environments. If you have at least five years of experience and a relevant qualification in IT or Computer Science, you may find this role rewarding. The company values proactive problem solvers who can thrive under pressure and contribute to a dynamic team.
Key requirements include: • Minimum 5+ years' experience in IT Operations or Support • Strong troubleshooting skills in network management • Experience with incident response and technical direction • Relevant IT qualification or degree
Join Network IT and be part of a team that values innovation and efficiency in IT operations.
You'll be taken to the original listing on PNet to apply.