As a Desktop Support Technician, you'll be the go-to person for resolving technical issues for users. This role is perfect for someone who enjoys helping others with their tech problems and has a solid understanding of desktop environments.
In the role of Desktop Support Technician at Paracon, you'll provide essential support to users in Durban. Your main responsibility will be to assist with desktop and laptop issues, ensuring that users can effectively utilize their technology. You'll work with a range of systems and platforms, primarily focusing on Microsoft environments, including Office 365 and Windows operating systems.
Your day-to-day tasks will include performing user account administration, such as password resets and account management. You'll also provide both remote and on-site technical support, which means you'll need to be comfortable troubleshooting issues in various settings. Keeping accurate documentation of your support activities and solutions is crucial, as it helps maintain a clear record of the assistance provided.
This role is ideal for someone who enjoys problem-solving and has a passion for technology. A relevant IT qualification or certification is necessary, and experience in SLA-driven support environments will be beneficial. Familiarity with mobile connectivity technologies and remote support tools will also enhance your effectiveness in this position.
Overall, this is a great opportunity for those looking to start their career in IT support, with a focus on helping users navigate their technical challenges. If you have a strong foundation in desktop support and a desire to grow in the tech field, this role could be a perfect fit.
You'll be taken to the original listing on PNet to apply.