Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI technologies. This role is perfect for those who enjoy hands-on work and want to make an impact in the voice AI space.
As a Senior Call Centre AI Engineer, you will be at the forefront of developing and implementing AI-driven solutions for call centres. Your primary focus will be on creating AI voice agents that enhance customer interactions and streamline processes. This role requires a strong understanding of Python and experience with prompt engineering and retrieval-augmented generation techniques.
In your day-to-day work, you will collaborate with a team of engineers and AI specialists to build robust frameworks that support voice AI applications. You will also be responsible for testing and refining these systems to ensure they provide accurate and helpful responses to customer inquiries. Your contributions will directly impact the efficiency and effectiveness of call centre operations.
The ideal candidate for this position is someone who thrives in a hands-on role and is passionate about leveraging AI to improve customer service. You should have a solid background in AI technologies and be comfortable working with voice AI systems. Strong problem-solving skills and the ability to work collaboratively in a team are essential.
Key requirements for this role include: • Proficiency in Python programming • Experience with AI voice agents and related technologies • Knowledge of prompt engineering and retrieval-augmented generation • Familiarity with 3CX and other voice AI tools is a plus
If you are looking to make a significant impact in the AI space within a supportive and innovative environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.