As an IT Engineer at iLaunch, you'll play a crucial role in providing technical support and managing IT infrastructure. This position is ideal for someone with solid experience in IT support and a passion for problem-solving.
iLaunch (Pty) Ltd is seeking an IT Engineer to join their team in Cape Town. In this role, you will be responsible for handling level 2-3 technical support queries and managing escalations. Your day-to-day work will involve monitoring IT queries, ensuring that service level agreements (SLAs) are met, and providing training on various IT applications to enhance team skills.
You will also be tasked with server management and network maintenance, which are critical for the smooth operation of the company's IT infrastructure. The ideal candidate will have a minimum of five years of experience in IT infrastructure, along with at least one year in a CRM administration or coordinator role. A strong understanding of networking technologies, including SD-WAN and Wi-Fi, is essential.
Key responsibilities include: • Monitoring and responding to escalated IT queries • Ensuring adherence to SLAs • Providing training and upskilling in IT applications • Managing server and network infrastructure
This role suits someone who is proactive, enjoys troubleshooting, and has a solid technical background. If you have a passion for IT and a desire to work in a supportive environment, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.