As a First Line IT Support Engineer, you'll be the first point of contact for customers needing technical assistance. This role is perfect for someone who enjoys solving problems and helping others with their tech issues.
Daisy Business Solutions is a well-established company in Johannesburg, specializing in IT infrastructure and business technology solutions. As a First Line IT Support Engineer, you will play a crucial role in ensuring that customers receive timely and effective support for their technical issues. Your day-to-day tasks will involve responding to support requests, troubleshooting problems, and providing solutions to enhance user experience.
In this role, you will be responsible for: • Assisting customers with technical inquiries and issues • Diagnosing and resolving hardware and software problems • Escalating complex issues to higher-level support when necessary • Documenting support interactions and solutions in the ticketing system
This position is ideal for someone who is passionate about technology and enjoys helping others. You should have strong communication skills and a knack for problem-solving. While prior experience in IT support is beneficial, a willingness to learn and adapt is equally important. If you are looking to kickstart your career in IT, this role offers a great opportunity to gain valuable experience and grow within a supportive team.
Overall, as a First Line IT Support Engineer at Daisy Business Solutions, you will contribute to maintaining smooth operations and ensuring customer satisfaction in a fast-paced environment.
You'll be taken to the original listing on CareerJet to apply.