Soaring Towers is looking for a Remote IT Technician Level 2 to provide advanced technical support and manage client interactions. This role is perfect for someone who enjoys solving problems and communicating effectively with users.
As an IT Technician Level 2 at Soaring Towers, you'll be part of a remote team dedicated to providing exceptional technical support to clients. Your day-to-day responsibilities will include diagnosing and resolving complex issues related to desktops, servers, and networks. You'll take ownership of support tickets, ensuring timely updates and clear communication with users to minimize disruption to their operations.
In this role, you'll manage both Windows and Mac environments, utilizing tools like Microsoft 365 and security management systems. You'll also troubleshoot network issues, respond to security alerts, and conduct root cause analysis to prevent recurring problems. Collaboration with senior engineers will be essential when issues exceed your scope, and you'll have the opportunity to mentor Level 1 technicians.
The ideal candidate will have at least two years of experience in a tech-related role, strong organizational skills, and excellent communication abilities in English. While a background in IT support is preferred, experience in administrative or client support roles will also be considered. A willingness to learn and adapt in a fast-paced environment is crucial.
If you're a tech-savvy individual who enjoys variety in your work and thrives in a collaborative setting, this position offers a chance to grow your skills while making a meaningful impact. Join Soaring Towers and be part of a forward-thinking team that values innovation and professional development.
You'll be taken to the original listing on Indeed to apply.