As a Quality Assurance Advisor at Huntswood, you'll focus on evaluating agent performance and providing valuable insights to improve operations. This role is ideal for someone with strong analytical skills and a knack for communication.
Huntswood is looking for a Quality Assurance Advisor to join their team in Durban, focusing on the retail sector. In this role, you will be responsible for monitoring and evaluating agent performance through call assessments. Your insights will help identify trends and areas for improvement, ensuring that the team meets its operational goals.
Your day-to-day tasks will include delivering detailed reports that reflect agent performance and providing actionable feedback. You will work closely with agents to understand their challenges and successes, fostering an environment of continuous improvement. Strong interpersonal skills are essential, as you will need to communicate effectively with various stakeholders.
This position suits someone with experience in call monitoring, either as an agent or an assessor. You should be comfortable analyzing data and trends to provide meaningful insights. Attention to detail and the ability to work independently are key to succeeding in this role.
Key responsibilities include: • Monitoring calls and assessing agent performance • Delivering reports on performance metrics • Identifying trends and providing insights for operational improvement • Collaborating with team members to enhance overall performance
If you have a passion for quality assurance and a desire to make a positive impact in a retail environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.