As a Service Desk Engineer at Parvana, you'll be the first line of support for IT issues, ensuring smooth operations across various platforms. This role is ideal for someone who thrives in a shift-based environment and enjoys solving technical problems.
Parvana is looking for a mid-level Service Desk Engineer to join their team in Cape Town. In this role, you will provide essential first-line support for desktops and infrastructure, ensuring that users have the assistance they need to resolve their IT issues. You'll also occasionally handle second-line support for in-house applications, making your role crucial in maintaining operational efficiency.
Your day-to-day responsibilities will include working within a shift environment to ensure consistent support coverage. You'll be supporting global audio-visual and conferencing systems across various locations, which means you'll need to be comfortable with remote support and troubleshooting. This position is perfect for someone who enjoys a fast-paced work environment and is eager to contribute to IT initiatives and projects as they arise.
Key requirements for this role include a solid understanding of ITIL practices, proficiency in Microsoft 365 and Azure, and experience in incident management and desktop support. Familiarity with AV systems is a plus, but not mandatory. If you are a problem-solver who enjoys helping others and can work effectively in a team, this role could be a great fit for you.
Overall, this position offers a chance to grow your skills in a supportive environment while contributing to important IT operations. If you are ready to take on the challenges of a Service Desk Engineer, we encourage you to apply.
You'll be taken to the original listing on PNet to apply.