Neo Batho is looking for an experienced IT Support Technician to join their team in Pretoria East. This role is perfect for someone who enjoys solving technical issues and providing excellent customer service.
Neo Batho (Pty) Ltd is a reputable organization based in Lynnwood, Pretoria East, looking for a skilled End User Support Technician. This role is crucial for maintaining the smooth operation of IT systems and providing essential support to users. The ideal candidate will thrive in a fast-paced environment and be proactive in addressing technical issues.
In this position, you will be responsible for providing first-line technical support for various devices, including desktops, laptops, printers, and mobile devices. You'll log, track, and manage support requests using a helpdesk or ticketing system, ensuring that all issues are addressed promptly. When faced with complex problems, you will escalate them to second-line support or external vendors as necessary.
The role requires a solid understanding of Microsoft 365, Windows OS, and related business applications. You should have at least three years of experience in IT support or a similar helpdesk environment. Strong troubleshooting skills and a customer service mindset are essential for success in this position.
If you enjoy working with technology and helping others resolve their IT issues, this role could be a great fit for you. Join Neo Batho and contribute to a team that values proactive support and efficient problem-solving.
You'll be taken to the original listing on PNet to apply.