The Business Support Agent role is perfect for those who enjoy helping customers solve technical issues. You'll be the first point of contact for clients needing assistance with their internet and voice services.
As a Business Support Agent, you'll play a crucial role in assisting customers with their technical issues related to wireless, fibre, and voice services. Your day-to-day tasks will involve providing first and second line support, ensuring that customers receive timely and effective solutions to their problems. You'll manage customer interactions through various channels, striving for a first-time resolution to enhance customer satisfaction.
In this role, you will be responsible for remote support using tools like Any Desk, allowing you to troubleshoot and resolve issues directly on the customer's device. Your experience in an ISP or WISP environment will be beneficial, as you'll need a solid understanding of internet service operations and customer support processes. Additionally, familiarity with voice and PABX systems, including basic configuration and troubleshooting, will be essential.
This position is well-suited for individuals who are passionate about technology and enjoy helping others. If you have strong communication skills and a knack for problem-solving, you'll thrive in this role. Key requirements include technical support experience, the ability to troubleshoot effectively, and a customer-oriented mindset.
Overall, the Business Support Agent position offers an opportunity to grow your skills in a supportive environment while making a positive impact on customer experiences.
You'll be taken to the original listing on PNet to apply.