As an IT Business Analyst at RCL Foods, you'll play a key role in managing IT governance and sustainability initiatives. This position is ideal for someone who enjoys problem-solving and improving processes within an IT context.
RCL Foods is looking for an IT Business Analyst to join their team in Westville, KwaZulu-Natal. In this role, you will be responsible for implementing and managing IT governance controls, total cost of ownership (TCO) analysis, and sustainability initiatives. Your work will help ensure that IT operations align with the company's broader goals and standards.
On a day-to-day basis, you will manage help desk activities, which includes tracking issues and ensuring that they are resolved efficiently. You will collaborate with various teams to identify areas for improvement and implement solutions that enhance the overall IT service delivery. This role requires a keen eye for detail and a proactive approach to problem-solving.
The ideal candidate for this position should have a solid understanding of IT governance and sustainability practices. Experience in managing help desk operations will be beneficial. You should be comfortable working in a fast-paced environment and be able to communicate effectively with both technical and non-technical stakeholders.
Key responsibilities include: • Implementing IT governance frameworks • Conducting TCO analysis for IT projects • Managing help desk activities and tracking resolutions • Collaborating with teams to improve IT processes
If you are passionate about IT and sustainability, and enjoy working in a collaborative environment, this role could be a great fit for you.
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