As a Senior 3rd Line Support Analyst, you'll be the go-to expert for complex technical issues. Your role will involve supporting Azure infrastructure and ensuring smooth operations for clients.
In this role, you'll be responsible for providing high-level technical support to clients, particularly focusing on Azure infrastructure. Your day-to-day tasks will involve troubleshooting complex issues, managing escalations, and ensuring that systems run smoothly. You'll work closely with other IT professionals to resolve problems and implement solutions that enhance client satisfaction.
Key responsibilities include: • Providing expert 3rd line support for technical issues • Managing and resolving escalated incidents • Collaborating with team members to improve service delivery • Maintaining documentation of processes and solutions
This position is ideal for someone with extensive experience in IT support, particularly in a managed service provider (MSP) environment. You should be comfortable working independently and have a strong understanding of Azure technologies. Excellent communication skills are essential, as you'll be interacting with clients and team members regularly.
If you're looking for a challenging role that allows you to leverage your technical expertise while working in a fully remote setting, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.